What Is Answers by Gateway?

Answers by Gateway℠ is a 24/7 support service offered by Gateway’s third party partner that is designed to give you smart comprehensive solutions to all of your technology questions. What makes it different from other types of tech support is that it covers technology outside of your PC as well — giving you direct access to expert-level support and advice for almost any gadget, hardware or software you've got a question about.

Gateway’s third party industry experts are available round-the-clock to help you resolve any issues related to your PC, peripheral devices, software and networking — or even "around the house" technology, like setting up your high-definition TV. Whether you need a hand connecting your printer, transferring a home movie or removing a computer virus, we can help. Our goal is to provide you with easy-to-understand solutions that equip you with the tools necessary to maximize what you get from your technology.

Answers by Gateway is offered to you by Gateway’s third party service, Answersby.com. Answersby.com is the authorized reseller and merchant of the Answers By products and services offered within this store. Answersby.com offers the products and services under the terms of sale ("Terms") found at www.answersby.com and apply to all purchases of the Answersby.com services.

¹ Cards and unused minutes or incidents expire one year from the date of issue or on the earliest date permitted under applicable law, whichever occurs later. The toll-free number is valid in U.S. only. Any unused minutes or incidents will remain in the recipient's account except where required by law. Cards are not redeemable for cash except where required by law. Gateway reserves the right to change these terms and conditions from time to time at its discretion. We cannot replace lost or stolen cards except where required by law. Cards are non-transferable.

The above specifies the products currently supported by Answers by Gateway^SM. Gateway may change the supported products at its discretion. Answers by Gateway^SM includes tutorial assistance with installation, integration, and product functionality. Gateway technicians will attempt to provide assistance with supported products but may not be able to resolve all issues presented. Service methods are subject to change without notice or obligation. Gateway is not responsible for any hardware or software failures that could result from this service.