 |
Troubleshooting
|
This
chapter provides some solutions to common computer problems. Use the
information to troubleshoot and correct typical hardware and software
issues.
This
chapter also includes information about:
|
Telephone
support |
|
|
Automated
troubleshooting systems |
|
|
Tutoring
and training |
If
the suggestions in this chapter do not correct the problem, see "Getting
Help" for more information about how to get help.
|
|
For
more information about troubleshooting your notebook in Windows XP,
click
Start,
then click
Help and
Support.
|
Safety
guidelines
While
troubleshooting your computer, follow these safety guidelines:
|
|
Never
remove the memory bay or hard drive bay cover while your computer
is turned on, while the battery is installed, and while the modem
cable, network cable, and AC power adapter are connected.
|
First
steps
If
you have problems with your computer, try these things first:
|
|
Make
sure that the AC power adapter is connected to your computer
and an AC outlet and that the AC outlet is supplying power.
|
|
|
If you
use a power strip or surge protector, make sure it is turned on.
|
|
|
If a
peripheral device (such as a keyboard or mouse) does not work, make
sure that all connections are secure. |
|
|
Make
sure that your hard drive is not full. |
|
|
If an
error message appears on the screen, write down the exact message.
The message may help Gateway Technical Support in diagnosing and fixing
the problem. |
|
|
If you
added or removed modules or peripheral devices, review the installation
procedures you performed and make sure you followed each instruction.
|
|
|
If an
error occurs in a program, consult the program's printed documentation
or the online help. |
|
|
Do
not try to troubleshoot your problem if power cords or plugs
are damaged, if your computer was dropped, or if the case was
damaged. Instead, unplug your computer and contact a qualified
computer technician.
|
|
|
For
more information about troubleshooting your notebook in Windows XP,
click
Start,
then click
Help and
Support.
|
Software
support tools
|
|
PC Doctor
is a comprehensive hardware diagnostic and system information tool
that can test your computer and determine its configuration. PC Doctor
provides 85 professional diagnostic tests directly from your computer.
|
This
support tool is available from HelpSpot or by clicking
Start,
All Programs,
then clicking
Gateway Utilities.
|
|
For
more information on using PC Doctor in Windows XP,
click
Start,
then click
Help and
Support.
|
Troubleshooting
CD,
DVD, CD-RW, or DVD/CD-RW drives
The
computer does not recognize a disc or the drive
|
|
The disc
may not be correctly seated in the tray. When you place a disc on
the tray, make sure that you press the disc firmly onto the spindle
so that the retainers hold the disc in place. |
|
|
The modular
drive may not be completely inserted into the drive bay. Press the
drive into the bay, then try to access the disc again. |
|
|
Make
sure the disc label is facing up. |
|
|
Try a
different disc. Occasionally discs are flawed and cannot be read by
the drive. |
|
|
Your
computer may be experiencing some temporary memory problems. Shut
down and restart your computer. |
An
audio CD does not produce sound
|
|
Make
sure the CD label is facing up. |
|
|
Your
computer may be experiencing some temporary memory problems. Shut
down and restart your computer. |
A
DVD movie will not play
|
|
Make
sure the label or side you want to play is facing up. |
|
|
Shut
down and restart your computer. |
|
|
The DVD's
regional code and your computer's regional code may not match.
Regional codes
help control DVD title exports and help reduce illegal disc distribution.
To be able to play a DVD, the regional code on the disc and the regional
code for the DVD drive must match. |
The regional
code on your DVD drive is determined by delivery address for your computer.
The regional code for the disc is on the disc, disc documentation, or
packaging.
A
DVD does not produce sound on a TV
|
|
Audio
is not transmitted through the TV out jack. Use the built-in speakers,
a set of headphones or external powered speakers, or connect your
notebook to a stereo system to hear sound while playing a DVD.
|
 To clean a CD or DVD:
|
Wipe
from the center to the edge, not around in a circle, using a product
made especially for the purpose. |
Device
installation
You
have computer problems after adding a new device
Sometimes
a new device, such as a PC Card, can cause a system resource (IRQ)
conflict. Check IRQ usage to determine if there is an IRQ conflict.
To check IRQ usage
in Windows XP:
-
Click
Start,
then click
Control Panel.
The
Control Panel
window opens. If your Control Panel is in Category View, click
Performance
and Maintenance.
-
Click/Double-click
the
System
icon, click the
Hardware
tab, then click
Device Manager.
The
Device Manager
window opens.
-
Click
View,
Resources by type,
then double-click
Interrupt request
(IRQ). All IRQs and their hardware assignments are displayed.
To check IRQ usage
in Windows 2000:
-
Click
Start,
Settings,
then click
Control
Panel.
The
Control Panel
window opens.
-
Double-click
the
System
icon, click the
Hardware
tab, then click
Device Manager.
The
Device Manager
window opens.
-
Click
View,
Resources by type,
then double-click
Interrupt request
(IRQ). All IRQs and their hardware assignments are displayed.
To free IRQ resources
for the new device:
-
In the
Device Manager
window, check the device list for a resource conflict. A resource
conflict appears as a black exclamation point in a yellow circle.
-
Remove
the device you are trying to install, then determine which one of
the existing devices or ports you can disable.
-
Right-click
the device or port you want to disable, then click
Disable.
The device or port is disabled.
Diskette
drive
The
diskette drive is not recognized
|
|
Shut
down and restart your computer. |
|
|
The modular
drive may not be completely inserted into the drive bay. Press the
drive into the bay, then try to access the diskette again.
|
You
receive a "Access Denied" or "Write protect" error message
|
|
Move
the write-protection tab in the upper-right corner of the diskette
down (unprotected). |
|
|
The diskette
may be full. Delete unnecessary files on the diskette and try again.
|
|
|
Not all
diskettes are IBM-compatible. Make sure the diskette you are using
is IBM-compatible. |
|
|
Try a
different diskette. Occasionally diskettes are flawed and cannot be
read by the diskette drive. |
You
receive a "Disk is full" error message
|
|
Delete
unnecessary files on the diskette. |
|
|
Try a
different diskette. Occasionally diskettes are flawed and cannot be
read by the diskette drive. |
You
receive a "Non-system disk" or "Disk error" error message
|
|
Eject
the diskette from the diskette drive, then press
Enter. |
|
|
Make
sure the diskette you are using is IBM-compatible. |
The
light on the diskette drive is lit continuously
|
|
Remove
the diskette from the drive. If the light stays on, try restarting
your computer. |
Display
The
screen is too dark
The
screen resolution is not correct
The
text on the display is dim or difficult to read
|
|
Move
the computer away from sources of electrical interference such as
televisions, unshielded speakers, microwaves, fluorescent lights,
and metal beams or shelves. |
The
screen has pixels that are always dark or too bright
|
|
This
condition is normal and inherent in the TFT technology used in active-matrix
LCD screens. Gateway's inspection standards keep these to a minimum.
If you feel these pixels are unacceptably numerous or dense on your
display, contact Gateway Technical Support to identify whether a repair
or replacement is justified based on the number of pixels affected.
|
File
management
A
file was accidentally deleted
To restore deleted
files:
-
Double-click
the
Recycle Bin
icon.
-
Right-click
the file you want to restore, then click
Restore.
The file is restored to the place where it was originally deleted
from. If the Recycle Bin was emptied before you tried to restore
a file, the file cannot be recovered.
Hard
drive
You
receive an "Insufficient disk space" error message
|
|
Delete
unnecessary files from the hard drive using Disk Cleanup. For more
information, see "Using Disk Cleanup".
|
|
|
Empty
the Recycle Bin by right-clicking the
Recycle Bin
icon and clicking
Empty Recycle
Bin. |
|
|
All
deleted files will be lost when you empty the Recycle Bin.
|
|
|
If possible,
save your files to a diskette or another drive. |
|
|
If the
hard drive is full, copy any files not regularly used to diskettes
or other backup media, then delete them from the hard drive.
|
You
receive a "Data error" message
|
|
This
may be the result of a defective area on the hard drive. To fix hard
drive problems, run the Error checking or the ScanDisk program. For
more information, see "Checking the
hard drive for errors". |
The
hard drive cannot be accessed, or you receive a "General failure reading
drive C" error message
|
|
If a
diskette is in the diskette drive, eject it and restart the computer.
|
|
|
If your
computer has been subjected to static electricity or physical shock,
you may need to reinstall the operating system. |
The
secondary hard drive is not recognized
|
|
The modular
drive may not be completely inserted into the drive bay. Press the
drive into the bay, then try to access the hard drive again.
|
Internet
You
cannot connect to the Internet
|
|
Make
sure the modem cable is plugged into the modem jack and not the Ethernet
network jack. See "Back" to make
sure that the connections have been made correctly. |
|
|
Make
sure your computer is connected to the telephone line and the telephone
line has a dial tone. |
|
|
If you
have the call waiting feature on your telephone line, make sure it
is disabled. |
|
|
Make
sure your account with your Internet Service Provider (ISP) is set
up correctly. Contact your ISP technical support for help.
|
|
|
Make
sure you do not have a problem with your modem. For information about
solving modem problems, see Modem.
|
You
receive an "Unable to locate host" message and are unable to browse the
Internet
This
problem can occur when you have typed a URL (Web address) incorrectly,
you have lost your Internet connection, or your ISP is having technical
difficulties.
|
|
Double-check
the URL or try a different URL. |
|
|
If the
error message still appears, disconnect from the ISP connection and
close your browser, then reconnect and open the browser. If you still
get the error, your ISP may be having technical difficulties.
|
Connecting
to a Web site takes too long
|
|
The condition
of the telephone lines in your residence or at your local telephone
company |
|
|
The condition
of the Internet computers to which you connect and the number
of users accessing those computers |
|
|
The complexity
of graphics and multimedia on Web pages |
|
|
Having
multiple Web browsers open, performing multiple downloads, and having
multiple programs open on your computer |
People
are sending you e-mail messages, but you have not received any mail
|
|
Click
the receive button in your e-mail program. |
|
|
Make
sure your account with your Internet Service Provider (ISP) is set
up correctly. Contact your ISP technical support for help.
|
Keyboard
The
built-in keyboard does not work
|
|
Attaching
a PS/2 keyboard to your notebook or port replicator while the notebook
is running may deactivate the built-in keyboard. |
The
external keyboard does not work
|
|
Make
sure the keyboard cable is plugged in correctly. |
|
|
Try a
keyboard that you know works to make sure the keyboard port works.
|
|
|
If you
spilled liquid in the keyboard, turn off the computer and unplug the
keyboard. Clean the keyboard and turn it upside down to drain it.
Let the keyboard dry before using it again. |
A
keyboard character keeps repeating or you receive a "Keyboard stuck" or
"Key failure" error message
|
|
Make
sure that nothing is resting on the keyboard. |
|
|
Make
sure a key is not stuck. Press each key to loosen a key that might
be stuck, then restart the computer. |
Memory
You
receive a "Memory error" message
|
|
Make
sure the memory modules are inserted correctly in the memory bay slot.
For more information, see "Installing
memory". |
|
|
Use diagnostic
programs to help determine if a memory module is failing. For more
information, see "Software support
tools". |
You
receive a "Not enough memory" error message
|
|
Close
all programs, then restart the computer. |
Modem
Your
modem does not dial or does not connect
|
|
Make
sure the modem cable is plugged into the modem jack and not the Ethernet
network jack. See "Back" to make
sure that the connections have been made correctly. |
|
|
Make
sure your computer is connected to the telephone line and the telephone
line has a dial tone. |
|
|
Make
sure that the modem cable is less than 6 feet (1.8 meters)
long. |
|
|
Remove
any line splitters or surge protectors from your telephone line, then
check for a dial tone by plugging a working telephone into the telephone
wall jack. |
|
|
If you
have additional telephone services such as call waiting, call messaging,
or voice mail, make sure that all messages are cleared and call waiting
is disabled before using the modem. Contact your telephone service
to get the correct code to temporarily disable the service. Also make
sure the modem dialing properties are set appropriately. |
To check the dialing
properties:
-
In Windows XP,
click
Start,
then click
Control Panel.
The
Control Panel
window opens. If your Control Panel is in Category View, click
Printers and Other
Hardware.
In Windows 2000,
click
Start,
Settings,
then click
Control Panel.
The
Control Panel
window opens.
-
Click/Double-click
the
Phone and Modem
Options
icon, then click the
Dialing Rules
tab.
-
Select
the location from which you are dialing, then click
Edit.
-
Make sure
all settings are correct.
|
|
Disconnect
any answering machine, fax machine, or printer that is on the same
line as the modem. You should not have these devices plugged into
the same telephone line as the modem. |
|
|
Make
sure that you are not using a digital, rollover, or PBX line.
These lines do not work with your modem. |
|
|
Check
for line noise (scratchy, crackling, or popping sounds). Line noise
is a common problem that can cause the modem to connect at a slower
rate, abort downloads, or even disconnect. The faster the modem, the
less line noise it can tolerate and still work correctly. |
|
|
Listen
to the line using your telephone. Dial a single number (such as 1).
When the dial tone stops, listen for line noise. Wiggle the modem
cable to see if that makes a difference. Make sure the connectors
are free from corrosion and all screws in the wall or telephone wall
jack are secure. |
|
|
You can
also call your telephone service and have them check the telephone
line for noise or low line levels. |
|
|
Try another
telephone line (either a different telephone number in your house
or a telephone line at a different location). If you can connect on
this line, call your telephone company. |
|
|
Try connecting
with the modem at a lower connection speed. If reducing the connect
speed lets you connect, contact your telephone company. The telephone
line may be too noisy. |
You
cannot connect to the Internet
|
|
The ISP
may be having technical difficulties. Contact your ISP technical support
for help. |
|
|
See if
the modem works with a different communications program. The problem
may be with just one program. |
Your
56K modem does not connect at 56K
Current
FCC regulations restrict actual data transfer rates over public telephone
lines to 53K. Other factors, such as line noise, telephone service provider
equipment, or ISP limitations, may lower the speed even further.
If
your system has a v.90 modem, the speed at which you can upload (send)
data is limited to 33.6K. If your system has a v.92 modem, the speed
at which you can upload data is limited to 48K. Your ISP may not support
48K uploads.
You
can check modem connection speeds and dial-up network (DUN) connections
by accessing the
gateway.your.way dial-up server
. The server also contains drivers, patches, and updates for current
Gateway hardware and software.
The
server provides a secure connection and is a stand-alone server. You
cannot use it to access the Internet. The server cannot be accessed
Mondays from 8:00 a.m. to 12:00 p.m. CST.
To access the gateway.your.way
dial-up server:
-
Insert
the red
Drivers
CD of the
System Restoration Kit
.
-
Click
Help.
-
Click
Support Web
Site, then follow the on-screen instructions.
-
To check
your modem connection speed, select the
Direct Dial
option. After your modem connects, move the mouse pointer over the
Dial-Up Networking
icon (located next to the clock on your Taskbar). Your modem connection
speed appears.
Your
fax communications program only sends and receives faxes at 14,400 bps
when you have a 56K modem
Current
fax technology only supports a maximum send and receive rate of 14,400 bps.
The
modem is not recognized by the computer
|
|
Make
sure the line connected to the modem is working and plugged into the
appropriate port on the modem. See "Back"
to make sure that the connections have been made correctly.
|
|
|
If the
modem shares the telephone line with another device, make sure the
telephone line is not in use (for example, someone is on the telephone,
or another modem is in use). |
|
|
Use the
modem cable that came with your computer. Some telephone cables do
not meet required cable standards and may cause problems with the
modem connection. |
|
|
Shut
down and restart your computer. |
|
|
Run Windows
modem diagnostics. |
To run modem diagnostics:
-
Close
all open programs.
-
In Windows XP,
click
Start
, then click
Control Panel
. The
Control Panel
window opens. If your Control Panel is in Category View, click
Printers and Other
Hardware
.
In Windows 2000,
click
Start,
Settings,
then click
Control Panel.
The
Control Panel
window opens.
-
Click/Double-click
the
Phone and Modem
Options
icon, then click the
Modems
tab.
-
Click
to select your modem, then click
Properties.
The
Modem Properties
window opens.
-
Click the
Diagnostic
tab, then click
Query Modem.
If information about the modem appears, the modem passed diagnostics.
If no modem information is available, a white screen appears with
no data, or if you get an error such as
port already open
or
the modem has failed to respond, the modem did not pass diagnostics.
Contact Gateway Technical Support.
The
modem is noisy when it dials and connects
When
your modem tries to connect to another modem, it begins
handshaking. Handshaking is a digital "getting acquainted" conversation
between the two modems that establishes connection speeds and communication
protocols. You may hear unusual handshaking sounds when the modems first
connect. If the handshaking sounds are too loud, you can turn down the
modem volume.
To turn down the modem
volume:
-
In Windows XP,
click
Start,
then click
Control Panel.
The
Control Panel
window opens. If your Control Panel is in Category View, click
Printers and Other
Hardware.
In Windows 2000,
click
Start,
Settings,
then click
Control Panel.
The
Control Panel
window opens.
-
Click/Double-click
the
Phone and Modem
Options
icon, then click the
Modems
tab.
-
Select
the modem you want to adjust, then click
Properties.
-
Click
the
Modem
tab, then adjust the
Speaker volume
control.
-
Click
OK
twice to exit the
Phone and Modem Options
dialog box.
Mouse
The
external mouse does not work
|
|
Make
sure that the mouse cable is plugged in correctly. |
|
|
Try a
mouse you know is working to make sure the mouse port works.
|
|
|
Shut
down and restart your computer. |
The
external mouse works erratically
Networks
You
cannot connect to your company network
|
|
Every
network is unique. Contact your company computer department or network
administrator for help. |
Passwords
The
computer does not accept your password
|
|
Make
sure that
Caps lock
and
Pad lock
are turned off, then retype the password. |
You
forgot your startup password
|
|
The password
feature (which is set in the BIOS Setup utility) is very secure, with
no easy way to recover a forgotten password. You must return your
computer for repair. Call Gateway Technical Support for instructions.
|
PC
Cards
You
installed a PC Card and now your computer is having problems
|
|
Make
sure you have correctly installed required software for the PC Card.
For more information, see your PC Card's documentation.
|
|
|
Make
sure that the PC Card you installed is not causing a system resource
conflict. For more information on resource conflicts, see
Device installation. |
Power
Your
computer is not working on AC power
|
|
If your
system is plugged into a surge protector, make sure the surge protector
is securely connected to an electrical outlet, switched on, and working
correctly. To test the outlet, plug a working device, such as a lamp,
into the outlet and turn it on. |
|
|
Make
sure the AC power adapter cables are free from cuts or damage.
Replace any damaged cables. |
Your
computer is not working on battery power
Your
computer will not turn off, even after pressing the power button for five
seconds
|
|
If your
system has "frozen," and pressing the power button for five seconds
does not turn it off, insert a straightened paper clip into the reset
hole on the bottom of your notebook. For the location of the reset
hole, see Bottom. |
Printer
The
printer will not turn on
|
|
Make
sure the power cable is plugged into an AC power source. |
The
printer is on but will not print
|
|
Check
the cable between the printer and the computer. Make sure it is connected
to the proper port. |
|
|
Most
printers have an online/offline button that you may need to press
so the printer can start printing. Press the button to put the printer
online. |
|
|
Check
the connector and cable for bent or broken pins. |
|
|
If the
printer you want to print to is not the default printer, make sure
you have selected it in the printer setup. |
To set a default printer
in Windows XP:
-
Click
Start,
then click
Control Panel.
The
Control Panel
window opens. If your Control Panel is in Category View, click
Printers and
Other Hardware.
-
Click/Double-click
the
Printers and
Faxes
icon. The
Printers and Faxes
window opens.
-
Right-click
the name of the printer you want to be the default printer, then click
Set as Default
Printer.
To set a default printer
in Windows 2000:
-
Click
Start,
Settings,
then click
Printers.
-
Right-click
on the name of the printer you want to be the default printer, then
click
Set as Default.
|
|
Reinstall
the printer driver. Use the guide that came with your printer for
instructions on installing the printer driver. |
You
receive a "Printer queue is full" error message
|
|
Make
sure the printer is not set to work offline. |
To make sure the printer
is not set to work offline in Windows XP:
-
Click
Start,
then click
Control Panel.
The
Control Panel
window opens. If your Control Panel is in Category View, click
Printers and
Other Hardware.
-
Click/Double-click
the
Printers and
Faxes
icon. The
Printers and Faxes
window opens.
-
Right-click
the name of the printer you want to use. If the menu shows a check
mark next to
Use Printer Offline,
click
Use Printer Offline
to clear the check mark.
To make sure the printer
is not set to work offline in Windows 2000:
-
Click
Start,
Settings,
then click
Printers.
-
Double-click
the icon for the printer you want to use.
-
Right-click
the name of the printer you want to use. If the menu shows a check
mark next to
Use Printer Offline,
click
Use Printer Offline
to clear the check mark.
|
|
Wait
until files have been printed before sending additional files to the
printer. |
|
|
If you
print large files or many files at one time, you may want to add additional
memory to the printer. Consult the printer documentation for instructions
for adding additional memory. |
You
receive a "Printer is out of paper" error message
|
|
After
adding paper, make sure the printer is online. Most printers have
an online/offline button that you need to press after adding paper.
|
Sound
You
are not getting sound from the built-in speakers
|
|
Make
sure headphones are not plugged into the headphone jack. For the location
of the headphone jack, see "Left side".
|
Touchpad
The
touchpad does not work
Video
The
external monitor is not working
|
|
Make
sure you have pressed
Fn+LCD/CRT
to activate the external monitor option. |
|
|
Make
sure that the monitor is turned on and that the video cable is correctly
connected. |
TV
out is not working
|
|
Make
sure that the television is turned on and that the RCA video cable
is correctly connected. |
|
|
Televisions
in different countries use different standards. If you are traveling,
you may need to change the TV Out Mode. For more information, see
"Viewing the display on a television".
|
Telephone
support
Before
calling Gateway Technical Support
If
you have a technical problem with your computer, follow these recommendations
before contacting Gateway Technical Support:
|
|
Make
sure that your computer is connected correctly to a grounded AC outlet
that is supplying power. If you use a power strip, make sure that
it is switched on. |
|
|
If a
peripheral device, such as a keyboard or mouse does not appear to
work, make sure that all cables are plugged in securely. |
|
|
If you
have recently installed hardware or software, make sure that you have
installed it according to the instructions provided with it. If you
did not purchase the hardware or software from Gateway, refer to the
manufacturer's documentation and technical support resources.
|
|
|
If you
have "how to" questions about using a program, consult: |
|
|
Online
Help |
|
|
Printed
documentation |
|
|
The Microsoft
Windows documentation |
|
|
The software
publisher's Web site |
|
|
Consult
the troubleshooting section of this chapter. |
|
|
To
avoid bodily injury, do not attempt to troubleshoot your computer
problem if:
- Power
cords or plugs are damaged
- Liquid
has been spilled into your computer
- Your
computer was dropped
- The
case was damaged
Instead,
unplug your computer and contact a qualified computer technician.
|
|
|
Have
your customer ID, serial number, and order number available, along
with a detailed description of your issue, including the exact text
of any error messages, and the steps you have taken. |
|
|
Make
sure that the computer is nearby at the time of your call. The technician
may have you follow appropriate troubleshooting steps while on the
line. |
Telephone
numbers
Resource
|
Service
description
|
How
to reach
|
|
Automated
troubleshooting system (ATS)
|
Use
an automated menu system and your telephone keypad to find answers
to common problems.
|
800-846-2118
(US)
877-709-2945
(Canada)
|
|
Fax
on demand support
|
Order
a catalog of documents on common problems, then order documents
by document numbers. The documents will be faxed to you.
|
800-846-4526
(US)
877-709-2951
(Canada)
|
|
Gateway's
fee-based software tutorial service
|
Get
tutorial assistance for software issues billed by the minute.
|
800-229-1103
(charged to your credit card)
900-555-4695
(charged to your telephone bill)
|
|
Gateway
Technical Support
|
Talk
to a Gateway Technical Support representative about a non-tutorial
technical support question. (Refer to "Before
calling Gateway Technical Support" before calling.)
TDD
Technical Support (for hearing impaired) is available:
Weekdays
6:00 a.m. - 8:00 p.m. Central Time
Weekends
6:00 a.m. - 5:00 p.m. Central Time
|
800-846-2301
(US)
800-846-3609
(Canada and Puerto Rico)
605-232-2191 (all other countries)
800-846-1778
(TDD)
|
|
America
Online
|
Get
support for your America Online ISP account
|
800-827-6364
(US)
888-265-4357
(Canada)
|
|
CompuServe
|
Get
support for your CompuServe ISP account
|
800-848-8990
(US)
|
|
Sales,
accounting, and warranty
|
Get
information about available systems, pricing orders, billing
statements, warranty service, or other non-technical issues.
|
800-846-2000
(US)
888-888-2037
(Canada)
|
Tutoring
and training
Gateway's
Technical Support professionals cannot provide hardware and software
training or tutorial services. Instead, Gateway recommends the following
tutoring and training resources.
Self-help
If
you have
how-to
questions about using your Gateway-supplied hardware or software, consult
the following resources:
|
|
The printed
or online documentation that came with your hardware or software.
In many cases, additional product information and online documentation
for Gateway-supplied hardware can be found in our Web site's Documentation
Library |
|
|
This
user's guide |
|
|
The software
publisher's Web site |
Tutoring
For
help on using hardware or software that came with your Gateway computer,
contact Gateway's fee-based tutorial hotline:
|
|
800-229-1103
(rate charged per minute; charged to a major credit card) |
|
|
900-555-4695
(rate charged per minute; charged to your telephone bill) |
Training
Resource
|
Service
description
|
For
more information
|
|
In-Store
Training at Gateway Country stores
|
Our
friendly and knowledgeable software trainers can teach you how
to use the Internet and the most popular software programs,
including Microsoft Word, Excel, and PowerPoint.
|
www.gateway.com/country
|
|
Gateway
Learning Libraries
|
A
variety of courses and tutorials are available on CD. Select
from several easy-to-use learning libraries.
|
www.gateway.com/training
|
|
Online
Training from Learn@Gateway
|
More
than 450 online courses are available from Learn@Gateway. All
you have to do is go online and log in. You select the subject
matter and the learning format (self-paced tutorials or virtual
classrooms), all from the comfort of your computer.
|
www.learnatgateway.com/
|
|
