Checking out your documentation
In addition to this user guide, we've also provided other documentation to help you get the most from your Gateway Profile.
Printed manuals
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Using Your Gateway Profile tells you about Gateway Profile features and how to use them. |
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The Windows manual provides information about using the operating system, learning about advanced features, networking, getting help, and more. |
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If your system has a modem, The Internet and gateway.net manual provides an overview of the Internet and tells you how to set up an Internet account on gateway.netSM. |
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Specifications for the Gateway Profile gives detailed information about your computer's technical specifications. |
Online documentation
Electronic manuals on your hard drive give you access to this documentation when you are traveling or when the printed manuals are not accessible. Online manuals include Using Your Gateway Profile, Maintaining and Troubleshooting Your Gateway Profile, and the Gateway Profile Modem Advanced User's Guide (if your system has a modem). To view the online documentation, click Start, Online Documentation, then select the appropriate manual.
Gateway Web site (http://www.gateway.com)
If you have a subscription to an Internet service provider, you can tap into some of the latest help and other information on our Web site. We provide computer support help, technical documents, tech tips, Frequently Asked Questions (FAQs), glossary, software library with BIOS updates, and other resources that can help you make the most of using your Gateway Profile.
Identifying your model
The label on the back of your computer contains model information that can help technical support if you call for assistance.
Contacting Gateway
If you have difficulty using your Gateway Profile even after following the troubleshooting tips in this manual, contact Gateway. You will need to supply your Client ID, serial number, and order number to the support technicians. Your Client ID and order number can be found on your invoice; the serial number can be found on the back of your Gateway Profile. Make a note of these numbers here:
Client ID: _____________________________
Serial Number: _________________________
Order Number: _________________________
If your computer is stolen, be sure to contact your local police and a Gateway representative at once. We can put a note on the account, so that if anyone calls trying to use your computer's serial number, we can contact you immediately.
Gateway offers a wide range of client services. If you have questions or problems, contact the Gateway service below that is most appropriate for your needs. Please refer to your Gateway Warranty booklet for information and the contact numbers for Gateway outside the U.S.
General information about systems, pricing, orders, billing, and warranties.