Restoring Files and Software

    This chapter helps resolve simple problems like recovering a deleted file and more complex problems like getting your computer operating again when it is not working properly.

    Gateway GoBack and the Profile System Restoration CD are two important tools available to help you recover from computer problems.

    If you have Windows 98, use Gateway GoBack when you have deleted a file that you want to recover. Or, if you have trouble starting Windows when you recently added software, use Gateway GoBack to return the computer to a working condition. For more information about recovering files, see "Using Gateway GoBack".

    If Gateway GoBack does not help you resolve the problem and you have tried other troubleshooting solutions described in "Troubleshooting", then you may need to reinstall Windows. Find out more about reinstallation options in "Reinstalling Windows 98 or Windows 95" or "Reinstalling Windows NT".

Using Gateway GoBack

Before you use Gateway GoBack

    If you have never used Gateway GoBack before, double-click the GoBack icon on your desktop, then click Watch a short video to learn more about Gateway GoBack and how to use it on the Gateway GoBack main menu. This short video explains what Gateway GoBack is and how to use it to correct computer problems.

Recovering a file

    Use Gateway GoBack to recover a deleted file or restore a previous version of a file.

To recover a file using the File Recovery window:

    1. Double-click the GoBack icon on your desktop. The Gateway GoBack main menu opens.
    1. Click Recover a deleted file, or get back an earlier version of a file in the Gateway GoBack main menu. The Gateway GoBack File Recovery window opens.
    2. From the File menu, select the hard drive where the file you want to recover was located.
    3. Select the file that you want to recover.
    4. Click Recover To.
    5. Save the recovered file to a new location on the hard drive.

Reverting to a previous hard drive configuration

    If your computer has stopped working properly, use Gateway GoBack to revert the computer to its previously working condition. If you suspect the problem is caused by a computer virus, use your antivirus program to scan for and remove the virus before using Gateway GoBack.

To revert your hard drive:

    1. Double-click the GoBack icon on your desktop. The Gateway GoBack main menu opens.
    2. Click Revert your entire hard disk to a time in the past, or view your hard drive as it was before in the Gateway GoBack main menu. The Gateway GoBack Drive window opens.
    1. From the File menu, select the hard drive that you want to revert.
    2. Review the event list to see what was happening on your computer. The events in the list have icons next to them that identify the event. See "Working with the Event List" in the online help for information about the event icons.
    3. Use the calendar and clock to select a time to which you want to revert your hard drive. Gateway GoBack selects the safe point that is nearest to that time.
    4. Click Revert Drive. Gateway GoBack restarts your computer and sets your hard drive to the selected time.

What to do when your computer does not start

    If your computer crashes or Windows has trouble starting, you can use Gateway GoBack to return your computer to its previously working condition.

To revert your hard drive so you can start Windows:

    1. Start your computer. During startup, the Gateway GoBack Screen appears.
    1. Press the spacebar. The Gateway GoBack Boot Menu appears.
    1. Click Revert Drive. Gateway GoBack searches the hard drive for safe points, then a dialog box displays the safe points.

        Caution

        When you revert a drive to a previous state, all of your work done since that "safe point" time will be lost.

      • Select the safe point that Gateway GoBack selects.
        - OR -
        Select a time before or after the recommended time.
        Gateway GoBack asks you if you want to proceed.

          Caution

          If you have more than one hard drive protected by Gateway GoBack, all of these hard drives revert to the same point.

        1. Click Yes. Gateway GoBack reverts your hard drive and restarts your computer.
        2. If your computer does not start correctly, repeat this procedure and revert your hard drive to an earlier safe point so that you can start your computer.

      Disabling Gateway GoBack

        You can disable Gateway GoBack using the Gateway GoBack Boot Menu or in Windows using Gateway GoBack. Disable Gateway GoBack before you:

      Reload or upgrade Windows.
      Start your computer with an alternate operating system and access files on your hard drive.
      Use the Profile System Restoration CD to partition or format your drive.
      Use the Profile System Restoration CD to recover your computer.

        Caution

        When you disable Gateway GoBack, all of the information about your computer that Gateway GoBack has been tracking is discarded. You will only be able to revert your hard drive or retrieve files from the information that Gateway GoBack creates after it is enabled again. No information will be available before the time that you disabled Gateway GoBack.

        To disable Gateway GoBack using the Gateway GoBack Boot Menu:

          1. Start up your computer.
          2. When the Gateway GoBack screen appears, press the spacebar.
          3. Click Disable GoBack. Gateway GoBack is disabled.

        To disable Gateway GoBack in Windows:

          1. Double-click the GoBack icon on your desktop. The Gateway GoBack main menu opens.
          2. Click Options.
          3. Click Disable GoBack. Gateway GoBack is disabled.

          After you disable Gateway GoBack, a message appears each time you turn on your computer to remind you that Gateway GoBack is disabled. It also provides you with the option to enable Gateway GoBack. When you select the option to enable Gateway GoBack, the program is enabled and begins tracking the changes that are made to the hard drive.

        Clearing Gateway GoBack history

          If you do not want anyone to see what has been on your computer (for example, when you are working on confidential documents) you can clear your Gateway GoBack history.

            Caution

            When you clear your Gateway GoBack history file, the data is deleted and you will not be able to restore the information.

          To clear your Gateway GoBack history:

            1. Double-click the GoBack icon on your desktop. The Gateway GoBack main menu opens.
            2. Click Options.
            3. Click the History tab.
            4. Click Clear GoBack History.

          Starting your computer using a diskette

            Some programs and games require you to start your computer using a special startup diskette, or boot diskette. Gateway GoBack lets you use these startup diskettes and still maintain Gateway GoBack protection.

          To start your computer using a diskette:

            1. Start your computer. During startup, the Gateway GoBack screen appears.
            2. Insert the program or game diskette into the diskette drive. The Gateway GoBack boot menu opens.
            3. Click Boot from floppy. Your computer uses the diskette to start.

                Caution

                If you start your computer with a diskette, you need to select the Boot from floppy option in Gateway GoBack or you will not be able to access your Gateway GoBack-protected hard drives.

            Reinstalling Gateway GoBack

              If you want to adjust the amount of space allocated to Gateway GoBack or change the location where Gateway GoBack stores this information, you need to uninstall and reinstall Gateway GoBack.

            To uninstall Gateway GoBack:

              1. Click Start, then select Settings, then Control Panel.
              2. Double-click the Add/Remove Programs icon. The Add/Remove Programs dialog box opens.
              3. Select GoBack from the list, then click Add/Remove.
              4. Follow the on-screen instructions. Your computer restarts.

                  Caution

                  If you reinstall Gateway GoBack, all of the information about your computer that Gateway GoBack has been tracking is discarded. You will only be able to revert your hard drive or retrieve files from the information that Gateway GoBack creates after it is reinstalled again. No information will be available before the time that you disabled Gateway GoBack.

              To reinstall Gateway GoBack:

                1. Follow the instructions "To uninstall Gateway GoBack:".
                2. Follow the instructions that came with the Profile System Restoration CD to reinstall Gateway GoBack.
                  The online setup wizard guides you through the installation process. After Gateway GoBack is installed, an icon appears on your desktop and in the status area of your taskbar.

                During installation, you need to set aside part of your hard drive so that Gateway GoBack can store data. If you selected Easy Install when you installed Gateway GoBack, you set aside approximately 10 percent of your hard drive for Gateway GoBack to use. Approximately one week's data can be stored with this setting. However, the amount of drive information that Gateway GoBack can store depends on how much you use the computer, so you may need to set aside a larger area of your hard drive to store one week of data.

                You can check how far back you can revert your hard drive or retrieve a file in the Gateway GoBack Drive window.

              Updating your Gateway GoBack software

                Gateway GoBack can automatically check the Internet for updates to the program.

              To have Gateway GoBack check for updates:

                1. Double-click the GoBack icon on your desktop. The Gateway GoBack main menu opens.
                2. Click Options.
                3. Click the Internet tab.
                4. Select Periodically check the Internet for important GoBack information or updates.

                On the Internet tab you can either click View Updates to view information about the latest updates or click Visit the Gateway Web site to view Gateway's home page.

              Getting help

                If you need more information on how to use Gateway GoBack, you can access Gateway GoBack online help by:

              Clicking Help in the Gateway GoBack main menu.
              Selecting a help option from the Help menu in the Gateway GoBack Drive window.

              Backing up your computer

                Because Gateway GoBack uses your hard drive to store file information and cannot be used when the hard drive has a mechanical problem, use large-capacity backup drives to back up all important files on your computer.

              Using disk compression utilities

                Gateway GoBack is not supported on drives compressed with a disk-level compression utility such as DriveSpace or DoubleSpace. Gateway GoBack is compatible with file-level compression utilities such as PKZIP, WINZIP, and ARJ.

              Using Norton Speed Disk

                If you run Norton Speed Disk, make sure that the hidden and system files are marked as "unmovable" in the performance option.

              To mark hidden and system files as unmovable:

                1. In the Norton Speed Disk window, select Properties, then Options. The Options window opens.
                2. Click Customize.
                3. Click the Unmovables tab.
                4. Select the Hidden and System check boxes.
                5. Save your changes by clicking OK.

              Reinstalling Windows 98 or Windows 95

                If you have tried Gateway GoBack or other troubleshooting solutions described in "Troubleshooting" and they do not help you resolve your computer problems, then you should reinstall Windows.

                The Profile System Restoration CD steps you through reinstalling Windows 98 or Windows 95. It automatically reinstalls the hardware device drivers and some software. The remaining software is installed using the CDs that came with your computer. To reinstall Windows 98 or Windows 95 you have three installation options:

              Delete Windows and reinstall. This option deletes Windows from the hard drive and reinstalls Windows.
              Format the hard drive and reinstall Windows. This option formats drive C:\ of the hard drive and reinstalls Windows. Try this option if the Delete Windows and reinstall option does not correct problems with Windows. All files on drive C:\ are deleted. Back up all important files before using this option.
              Install Windows. This option installs Windows over the current Windows installation and may correct Windows problems by replacing files that are missing or corrupt.

                You need these items during the installation:

              Profile System Restoration CD
              Windows 98 CD or Windows 95 CD
              Windows 98 or Windows 95 Product Key/ID located on the front
              of the Windows 98 or Windows 95 manual

              To reinstall Windows 98 or Windows 95 and the device drivers:

                1. With the Profile System Restoration CD in the CD/DVD drive, restart your computer. The Gateway Profile System Restoration CD Boot Menu opens.
                2. Select Boot from CD-ROM. A message may appear telling you that you must disable Gateway GoBack to use the Profile System Restoration CD.
                3. Type D. A warning tells you that Gateway GoBack will be disabled. You will have an opportunity to enable Gateway GoBack again after you use the Profile System Restoration CD.
                4. Type D. Gateway GoBack is disabled, the computer restarts, and you can use the Profile System Restoration CD.
                5. Select Boot from CD-ROM. The Profile System Restoration CD Main Menu appears.
                6. Select Install Windows 95 or Install Windows 98, then press Enter.
                7. Select one of the three installation options for installing Windows, then press Enter.

                    Important

                    If you select the Format the hard drive and reinstall Windows option, drive C:\ will be erased. Back up important files before selecting this option.

                  • Follow the on-screen instructions that step you through the operating system and device drivers installation.

                Reinstalling Windows NT

                  To reinstall Windows NT you will:

                Delete the bootable partition. The bootable partition contains the files your computer uses when you turn it on.
                Reinstall Windows NT.

                  You need these items during the installation:

                Windows NT Workstation CD
                Windows NT Service Pack CD
                Windows NT Product ID, located on the front of the Windows NT manual
                Windows NT Workstation Start Here guide for additional information about reinstalling Windows NT

                To delete the bootable partition:

                  Important

                  Deleting the bootable partition erases all files from the hard drive. Back up important files before deleting the bootable partition.

                    1. Place the Profile System Restoration CD in the CD/DVD drive.
                    2. Restart your computer.
                    3. Select Boot from CD-ROM. The Main Menu opens.
                    4. Select Exit program. The DOS prompt appears.
                    5. Type fdisk, then press Enter. A message appears explaining large disk support using the FAT32 file system. Use the FAT16 file system boot partition for Windows NT.
                    6. Type N, then press Enter. The FDISK Options menu opens.
                    7. Type 3, then press Enter. The Delete DOS Partition or Logical DOS Drive menu opens and a warning message appears.
                    8. If there is one partition on the hard drive, type 1, then press Enter.
                      - OR -
                      If there is more than one partition on the hard drive, delete the extended and logical partitions before deleting the primary DOS partition. Delete partitions in the following order of priority:
                  Delete Non-DOS Partition
                  Delete Logical DOS Drive(s) in the Extended DOS Partition
                  Delete Extended DOS Partition
                  Delete Primary DOS Partition
                    1. If a volume label was assigned to the partition, type it when prompted, then press Enter. The volume label is case sensitive. Make sure you type it exactly as shown on the screen.
                      - OR -
                      If no volume label was assigned, press Enter.
                    1. Type Y, then press Enter. The partition is deleted.
                    2. Exit FDISK by pressing Esc three times. A DOS prompt appears.

                  To reinstall Windows NT:

                    1. With the Profile System Restoration CD in CD/DVD drive, restart your computer. The Gateway Profile System Restoration CD Boot Menu opens.
                    2. Select Boot from CD-ROM, then press Enter. The Main Menu opens.
                    3. Read the on-screen information, then press F1 to continue. A message appears telling you that you are about to partition your hard drive.
                    4. Press F1. The Partitioning Options menu opens.
                    5. Select Partition Using FAT16, then press Enter. The system asks you if you want to partition your hard drive automatically.
                    6. Press F1, then follow the on-screen instructions. Your computer restarts and the Gateway Profile System Restoration CD Boot Menu opens.
                    7. Select Boot from CD-ROM. The system formats the drive and starts the auto-detect devices utility.
                    8. Press F1. The Main Menu opens.
                    9. Place the Window NT Workstation CD in the CD/DVD drive and restart your computer. The Windows NT Workstation menu opens.
                    10. Press Enter. Follow the remaining on-screen instructions and refer to the installation section in the Windows NT Workstation Start Here manual to select proper options throughout the installation process.
                    11. When prompted, remove the Windows NT Workstation CD, then press Enter. Your computer restarts.
                    12. When prompted, select NT 4.0 Operating System, then press Enter.
                    13. Complete the remaining Windows NT Setup screens.
                    14. When the Setup Option dialog box opens, select the type of Windows load you want: Typical, Portable, Compact, or Custom. We recommend that you select Typical.
                    15. When the Display Properties dialog box opens, skip the display adjustments by clicking OK.
                    16. When prompted, remove the Windows NT Workstation CD, then click Restart.
                      Your computer restarts Windows NT. When your computer restarts, the screen may display at 640 ×  480. This corrects itself after the proper display driver is reinstalled.
                    1. After you have reinstalled the operating system, go to "Reinstalling Windows NT device drivers" and "Reinstalling the Windows NT Service Pack".

                  Reinstalling software

                    If you are having problems running a program or if you have reinstalled your operating system, you can reinstall software from the Profile System Restoration CD and the program CDs. Follow the installation instructions on each CD.

                  To reinstall software from the Profile System Restoration CD:

                    1. Place the Profile System Restoration CD in your CD/DVD drive. The Profile System Restoration CD program starts.
                      If the program does not start automatically, double-click the My Computer icon on the Windows desktop, double-click the CD/DVD drive icon, then double-click the cow-spotted box icon.
                    1. Click the Software or Applications tab. Backup software is available on both tabs.
                    2. Select the software you want to reinstall.
                      Depending on the software you are reinstalling, you may only need to restart your computer to complete the reinstallation. However, for some reinstallations, you may also need to use a setup wizard after your computer restarts. If a setup wizard opens when you restart your computer, follow the on-screen instructions.

                  To reinstall an program from a CD:

                    1. Place the program CD in your CD/DVD drive.
                    2. Complete the reinstallation by following the instructions included with the CD.

                  Enabling PC Card slots

                    Windows NT requires additional software that enables Plug-and-Play functionality for PC Cards. If you reinstalled Windows NT, you also need to reinstall this software, which was shipped to you either on diskette or on the Profile System Restoration CD.

                    If you received the software on diskette, follow the procedure printed on the diskette to complete the installation. If you did not receive the software on diskette, see "Reinstalling software" to install the software from the Profile System Restoration CD.

                  Installing power management

                    Windows NT requires special software for power management. If you reinstalled Windows NT, you also need to reinstall this software. This software was shipped to you either on diskette or the Profile System Restoration CD.

                    If you received the software on diskette, follow the procedure printed on the diskette to complete the installation. If you did not receive the software on diskette, see "Reinstalling software" to install the software from the Profile System Restoration CD.

                  Reinstalling device drivers

                    Device drivers are programs that control devices such as monitors, CD/DVD drives, and sound cards. Drivers translate information between the devices and the programs.

                    Device drivers for your original hardware are installed by Gateway.

                    You will need to reinstall device drivers:

                  If directed to do so while troubleshooting
                  If you have reinstalled Windows NT
                  If you see a message indicating that there is a problem with a device driver

                    If you reinstall Windows 98 or Windows 95 using the Profile System Restoration CD, your device drivers are reinstalled automatically. However, if you reinstall Windows NT, you must reinstall your device drivers and the Windows NT Service Pack.

                  Reinstalling Windows 98 or Windows 95 device drivers

                    You need to reinstall device drivers if directed to do so while troubleshooting or if you see a message indicating that there is a problem with a device driver.

                    If you just reinstalled Windows 98 or Windows 95, the device drivers were automatically reinstalled and you do not need to follow the instructions in this section.

                  To reinstall Windows 98 or Windows 95 device drivers:

                    1. Place the Profile System Restoration CD in your CD/DVD drive. The Profile System Restoration CD program starts.
                      If the program does not start automatically, double-click the My Computer icon, double-click the CD/DVD drive icon, then double-click the cow-spotted box icon.
                    1. Click the Hardware Drivers tab. The Hardware Drivers tab opens.
                    2. Select the device drivers you want to reinstall, then click Install now.
                      Depending on the driver you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.

                  Reinstalling Windows NT device drivers

                    The device drivers and a device driver locator utility are provided on the Profile System Restoration CD. Use the CD and the procedures in this section to reinstall your computer hardware device drivers if:

                  You have problems with a hardware device
                  You have reinstalled Windows NT

                    The process for reinstalling the Windows NT device drivers includes:

                  Finding the locations of the device drivers. See "Locating Windows NT drivers" for information about locating the device drivers.
                  Reinstalling the device drivers. See "Installing Windows NT device drivers" for information about reinstalling the device drivers.
                  Reinstalling the Windows NT Service Pack. See "Reinstalling the Windows NT Service Pack" for information about reinstalling the Service Pack.

                  Locating Windows NT drivers

                    Use the NT 4.0 Driver Locator utility to find the device drivers you need to reinstall on your computer. The utility is located on the Profile System Restoration CD.

                  To locate the Windows NT drivers:

                    1. Place the Profile System Restoration CD in CD/DVD drive, then restart your computer. The Gateway Profile System Restoration CD Boot Menu opens.
                    2. Select 2 Boot from CD-ROM. The Main Menu appears.
                    3. Select Go to other options, then press Enter. The Other Options menu appears.
                    4. Select NT 4.0 Driver Locator Utility, then press Enter.
                      The Windows NT 4.0 Driver Locator utility opens and detects the hardware. The hardware detection progress is shown by a status bar at the bottom of your screen. The hardware detection is complete when you see the message, "Press any key to continue."
                    1. Press any key to continue. A Windows NT 4.0 Drivers List opens. The list displays the devices in your computer and provides the name and location of each device driver.
                    2. If you want to print the Windows NT 4.0 Drivers List, type P. Make sure your printer is connected and turned on.
                      - OR -
                      If you do not want to print the Windows NT 4.0 Drivers List, write down the contents of each device's Name and Location fields.
                    1. Press Esc. The Main Menu appears.
                    2. Select Exit program, then press Enter. The message "Insert disk with batch file. Press any key to continue" appears.
                    3. Remove the Profile System Restoration CD, then restart your computer.
                    4. Go to "Installing Windows NT device drivers" for instructions to reinstall the drivers that the NT Driver Locator utility found.

                  Installing Windows NT device drivers

                    After you locate the Windows NT drivers, use the instructions in this section to reinstall the drivers that support the devices in your system.

                  To install the Windows NT video device driver:

                    1. Use the Windows NT Locator utility to find the video driver. See "Locating Windows NT drivers" for information about locating device drivers.
                    2. If the driver location information for the video driver ends with a file name (for example, setup.exe ), go to the next step.
                      - OR -
                      If the driver location information for your video card driver ends with a backslash ( \ ), go to Step 7.
                    1. Click Start, then select Run. The Run dialog box opens.
                    2. In the Open text box, type D:\ where D is the drive letter of your CD/DVD drive, then type the driver location information you found using the procedure in "Locating Windows NT drivers".
                    3. Click OK.
                    4. Reinstall your video card driver by following the on-screen instructions. You have completed the driver reinstallation.
                    5. Place the Profile System Restoration CD in CD/DVD drive. The CD starts automatically.
                    6. Close the Profile System Restoration CD window.
                    7. Click Start, then select Settings, then Control Panel. The Control Panel window opens.
                    8. Double-click the Display icon. The Display Properties dialog box opens.
                    9. Click the Settings tab. The Settings tab opens.
                    10. Click Display Type. The Display Type dialog box opens.
                    11. Click Change. The Change Display dialog box opens.
                    12. Click Have Disk. The Install From Disk dialog box opens.
                    13. Select the CD/DVD drive letter (usually drive D:\ where D is the letter of the CD/DVD drive) in the Copy manufacturer's file from drop-down list.
                    14. Click Browse, then select the directory that has the video driver file name you found when you ran the Windows NT locator utility.
                    15. Click the driver file name, then select Open, then click OK. The Change Display dialog box opens and shows the name of the display driver.
                    16. Click OK, then click Yes. The files copy to the hard drive and a message appears stating the driver was successfully reinstalled and you must restart your computer.
                    17. Click OK.
                    18. Close the Display Properties dialog box.
                    19. Remove the Profile System Restoration CD, then click Yes to restart your computer. Your computer restarts and a message appears asking to change the display resolution settings.
                    20. Click OK. The Display Properties window opens.
                    21. Select the Color palette from the drop-down list to change the color palette to your preferred settings.
                    22. Slide the Desktop area slider to adjust display resolution to your preferred setting.
                    23. Click Test, then click OK to make sure your settings work properly.
                    24. Click Yes if the test screen showed properly or make changes to the settings, then test again if the settings did not work.
                    25. Click OK.

                  To install the Windows NT audio device driver:

                    1. Use the Windows NT Locator utility to find the audio driver. See "Locating Windows NT drivers" for information about locating device drivers.
                    2. If the driver location information for your sound card driver ends with a file name (for example, setup.exe ), go to the next step.
                      - OR -
                      If the driver location information for your sound card driver ends with a backslash ( \ ), go to Step 7.
                    1. Click Start, then select Run. The Run dialog box opens.
                    2. In the Open text box, type D:\ where D is the drive letter of your CD/DVD drive, then type the driver location information you found in the section "Locating Windows NT drivers".
                    3. Click OK.
                    4. Reinstall your sound card software by following the on-screen instructions. You have completed the driver reinstallation.
                    5. Click Start, then select Settings, then Control Panel. The Control Panel window opens.
                    6. Double-click the Multimedia icon. The Multimedia Properties dialog box opens.
                    7. Click the Devices tab, then click Add. The Add window opens.
                    8. Select Unlisted or Updated driver in the List of Drivers list, then click OK. The Install Driver window opens.
                    9. Place the Profile System Restoration CD into your CD/DVD drive. The CD starts automatically.
                    10. Close the Profile System Restoration CD window.
                    11. In the Install Driver text box, type D:\ where D is the drive letter of your CD/DVD drive, then type the driver location information you found in the section "Locating Windows NT drivers".
                    12. Click OK.
                    13. Reinstall your sound card software by following the on-screen instructions.

                  To install the Windows NT modem device driver:

                    1. Use the Windows NT Locator utility to find the modem driver. See "Locating Windows NT drivers" for information about locating device drivers.
                    2. If the driver location information for your modem driver ends with a file name (for example, setup.exe ), go to the next step.
                      - OR -
                      If the driver location information for your modem driver ends with a backslash (\), go to Step 7.
                    1. Click Start, then select Run. The Run dialog box window opens.
                    2. In the Open text box, type D:\ where D: is the drive letter of your CD/DVD drive, then type the driver location information you found in the section "Locating Windows NT drivers".
                    3. Click OK.
                    4. Follow the on-screen instructions. You have completed the driver reinstallation.
                    5. Click Start, then select Settings, then Control Panel. The Control Panel window opens.
                    6. Double-click the Modems icon. The Install New Modem window opens.
                    7. Select Don't detect my modem; I will select it from a list, then click Next. A second Install New Modem window opens.
                    8. Click Have Disk. The Install From Disk window opens.
                    9. Place the Profile System Restoration CD into your CD/DVD drive. The CD starts automatically.
                    10. Close the Profile System Restoration CD window.
                    11. In the Copy manufacturer's files from: text box, type D:\ where D: is the drive letter of your CD/DVD drive, then type the driver location information you found in the section "Locating Windows NT drivers".
                    12. Click OK.
                    13. Click Next, then follow the on-screen instructions.

                  To install the Windows NT network card device driver:

                    1. Use the Windows NT Locator utility to find the modem driver. See "Locating Windows NT drivers" for information about locating device drivers.
                    2. If the driver location information for your modem driver ends with a file name (for example, setup.exe ), go to the next step.
                      - OR -
                      If the driver location information for your modem driver ends with a backslash (\), go to Step 7.
                    1. Click Start, then select Run. The Run dialog box window opens.
                    2. In the Open text box, type D:\ where D: is the drive letter of your CD/DVD drive, then type the driver location information you found in the section "Locating Windows NT drivers".
                    3. Click OK.
                    4. Follow the on-screen instructions. You have completed the driver reinstallation.
                    5. Click Start, then select Settings, then Control Panel. The Control Panel window opens.
                    6. Double-click the Network icon, then click the Services tab.
                    7. Click OK, then click Add. The Select Network Services window opens.
                    8. Place the Profile System Restoration CD into your CD/DVD drive. The CD starts automatically.
                    9. Close the Profile System Restoration CD window.
                    10. Click Have Disk. The Insert Disk dialog box opens.
                    11. In the text box, type D:\ where D: is the drive letter of your CD/DVD drive, then type the driver location information you found in the section "Locating Windows NT drivers".
                    12. Click Next, then follow the on-screen instructions.

                  Reinstalling the Windows NT Service Pack

                    The Windows NT Service Pack CD updates Windows NT features. After you reinstall Windows NT or Windows NT device drivers, you need to reinstall the Windows NT Service Pack.

                  To reinstall the Windows NT Service Pack:

                    1. Start your computer.
                    2. Insert the Windows NT Service Pack CD into the CD/DVD drive. Microsoft Internet Explorer opens.
                    3. Read the browser screen information that further details the contents of the service pack, then scroll down the screen to the Install Service Pack link located under the Windows NT Service Pack heading.
                    4. Click the Install Service Pack link.
                    5. Read the message, then click Open. A DOS screen appears, then the Welcome screen appears.
                    6. Click Next. The Software License Agreement appears.
                    7. Click Yes. The Service Pack Setup window opens.
                    8. Click Next, then select Yes to install an uninstall directory.
                    9. Click Next, then click Finish. The final setup window tells you that NT 4.0 has been updated and asks you to remove the diskette from the diskette drive.
                    10. Eject any diskette that may be in the diskette drive, then click OK. The system restarts.