Professional Customers—Please Read
MPC Corporation (“MPC”) purchased Gateway’s professional division in October of 2007. As of that date, MPC became solely responsible for any and all warranty service and support obligations for Gateway-branded professional products.
Some Gateway professional division customers purchased third-party Extended Service Plans through Gateway. Those plans are generally products of AIG Warranty Guard, Inc. (“AIGWG”) or AIG Warranty Services and Insurance Agency, Inc. (“AIGWS”). Many of those plans provide contact information for AIGWG and AIGWS. For example, ”AIGWS and AIGWG can be contacted at 300 Riverside Plaza, Chicago, IL 60606. Telephone 1-800-250-3819.” Those plans also provide that, “if, within sixty (60) days we have not paid a covered claim, provided you with a refund or you are otherwise dissatisfied you may make a claim directly to the insurance company.” As of May 1, 2010, AIGWS and AIGWG’s telephone number (1-800-250-3819) plays the following recorded message:
Please review the terms of your specific third-party Extended Service Plan for applicable information.
The links, downloads and support information for Gateway’s former professional product line which remain active on this website are provided as a courtesy and on an “as-is” basis. Gateway does not warrant the accuracy, correctness, reliability, comprehensiveness, or currency of any content. Gateway disclaims all warranties, express or implied, regarding any content, and further disclaims liability for any consequences from the use or misuse of any content.